Privacy Policy
This Privacy Policy explains how RAHA clefts, uses, and protects your personal information when you use our services.
Introduction
Welcome to RAHA. We are committed to protecting your personal information and your right to privacy. This policy describes our practices regarding the collection, use, and disclosure of your information through our mobile application and services. By using our services, you trust us with your personal information. We take this responsibilityseriously and aim to explain our privacy practices clearly.
Scope And Application
This privacy policy (“Privacy Policy”) applies to persons who access or use our Services (collectively “Users”, “you”).
RAHA Platform (collectively “RAHA”, “we” or “us”) collects information about you when you use our RAHA mobile application(s), websites, call-center, chat and other services (collectively, the “Services”). This Privacy Policy sets out the basis on which any personal information about you will be processed by us. The practices described in this policy are subject to applicable laws in the UAE. By accessing or using the Services, you do hereby represent and warrant that you understand that all information submitted by you through the Services or otherwise to RAHA may be used by us in accordance with UAE law, this Privacy Policy and our Terms and Conditions. We do not knowingly collect or solicit personal data about or direct or target interest-based advertising to anyone under the age of 18 or knowingly allow such persons to use our Services.
RAHA Platform (collectively “RAHA”, “we” or “us”) collects information about you when you use our RAHA mobile application(s), websites, call-center, chat and other services (collectively, the “Services”). This Privacy Policy sets out the basis on which any personal information about you will be processed by us. The practices described in this policy are subject to applicable laws in the UAE. By accessing or using the Services, you do hereby represent and warrant that you understand that all information submitted by you through the Services or otherwise to RAHA may be used by us in accordance with UAE law, this Privacy Policy and our Terms and Conditions. We do not knowingly collect or solicit personal data about or direct or target interest-based advertising to anyone under the age of 18 or knowingly allow such persons to use our Services.
Information We Collect
User profile: We collect information when you create or update your RAHA account. This may include your name, email, phone number, profile picture, Emirates ID, driving license, saved addresses, payment information. This also includes the preferences and settings that you enable for your RAHA account
Contacts data: We’ll ask you for this permission to access your contacts if you choose to use certain features such as when you refer a friend to RAHA, when you add someone to your emergency contacts, or share the ETA or ride status. If you opt in, the app will be able to access the address book on your phone and display the contacts within the RAHA app so you can easily scroll and select the right contact without jumping between apps. RAHA will not share your contacts with anyone else or reach out to any of your contacts on your behalf without your permission
Demographic data : When you use RAHA, we may collect demographic information such as your age, gender, or location to help personalize your experience and improve our services. This information is collected solely for the purposes outlined in these Terms and will not be shared with third parties without your consent, except as required by law
Contacts data: We’ll ask you for this permission to access your contacts if you choose to use certain features such as when you refer a friend to RAHA, when you add someone to your emergency contacts, or share the ETA or ride status. If you opt in, the app will be able to access the address book on your phone and display the contacts within the RAHA app so you can easily scroll and select the right contact without jumping between apps. RAHA will not share your contacts with anyone else or reach out to any of your contacts on your behalf without your permission
Demographic data : When you use RAHA, we may collect demographic information such as your age, gender, or location to help personalize your experience and improve our services. This information is collected solely for the purposes outlined in these Terms and will not be shared with third parties without your consent, except as required by law
User Content
Location: Depending on your app settings and device permissions, RAHA may collect your precise or approximate location through GPS, IP address, or Wi-Fi. If you have granted permission, RAHA collects location information while the app is running in the foreground and may also collect it in the background if enabled in your app or device settings. You can use RAHA without enabling location collection; however, this may limit certain functionalities. For example, without location access, you may need to manually provide pickup or delivery addresses for the Services. Please note that location information will also be collected from third parties during service allocation and linked to your account, even if you have not enabled RAHA to collect your location data.
Transaction Information: Transaction Information: RAHA collects transaction details related to your use of our services, including driver services, vehicle replacements, or rentals. This may include pick-up and drop-off locations, date and time of service booking and provision, distance traveled, membership payments for the standard plan, cancellations, no-shows, and the drivers or third-party providers involved. If you use a discount or promotion to refer someone, we may associate your name with the person receiving the benefit. Please note that this transaction data collection applies only to the standard membership plan and does not include additional paid services such as emergency services or road assistance.
Additional Services: RAHA may collect additional personal and location information when you use services beyond the standard membership plan, such as emergency assistance or road assistance. This information is collected solely to provide the requested service, ensure your safety, and facilitate proper coordination with Drivers or Third-Party Drivers Providers, and Third-Party Vehicle Rental Companies. RAHA retains this information only for as long as necessary to complete the service and to comply with applicable legal or regulatory obligations.
Usage Information: Usage Information: We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers. We use these tracking technologies for purposes such as: Determining the popularity of content, Delivering and measuring the effectiveness of advertising campaigns, analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services. Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. Kindly remove any other statements that contradicts with the above statements.
Device Information: We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
Communications data: We enable Users to communicate with Drivers, Third-Party Driver Providers and Third-Party Vehicle Rental Companies through the RAHA app. For example, RAHA allows calls or messages between Users, Drivers, Third-Party Driver Providers and Third-Party Vehicle Rental Companies. To provide this service, RAHA receives some information regarding the calls, including the date and time of the call. RAHA may also use this information for customer support services (including to resolve disputes), for safety and security purposes, to improve our products and services and for analytics.
Transaction Information: Transaction Information: RAHA collects transaction details related to your use of our services, including driver services, vehicle replacements, or rentals. This may include pick-up and drop-off locations, date and time of service booking and provision, distance traveled, membership payments for the standard plan, cancellations, no-shows, and the drivers or third-party providers involved. If you use a discount or promotion to refer someone, we may associate your name with the person receiving the benefit. Please note that this transaction data collection applies only to the standard membership plan and does not include additional paid services such as emergency services or road assistance.
Additional Services: RAHA may collect additional personal and location information when you use services beyond the standard membership plan, such as emergency assistance or road assistance. This information is collected solely to provide the requested service, ensure your safety, and facilitate proper coordination with Drivers or Third-Party Drivers Providers, and Third-Party Vehicle Rental Companies. RAHA retains this information only for as long as necessary to complete the service and to comply with applicable legal or regulatory obligations.
Usage Information: Usage Information: We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers. We use these tracking technologies for purposes such as: Determining the popularity of content, Delivering and measuring the effectiveness of advertising campaigns, analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services. Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. Kindly remove any other statements that contradicts with the above statements.
Device Information: We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
Communications data: We enable Users to communicate with Drivers, Third-Party Driver Providers and Third-Party Vehicle Rental Companies through the RAHA app. For example, RAHA allows calls or messages between Users, Drivers, Third-Party Driver Providers and Third-Party Vehicle Rental Companies. To provide this service, RAHA receives some information regarding the calls, including the date and time of the call. RAHA may also use this information for customer support services (including to resolve disputes), for safety and security purposes, to improve our products and services and for analytics.
Information From Other Sources
- User feedback, such as ratings or compliments.
- Users providing information in connection with referral programs.
- Users requesting services for or on your behalf.
- Users or others providing information in connection with claims or disputes.
RAHA business partners through which you create or access your RAHA account, such as payment providers or social media services. If you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.
Publicly available sources.
Marketing service providers.
RAHA may combine the information collected from these sources with other information in its possession.
RAHA uses the information it collects in order to:
- Provide, maintain, and improve our Services, including facilitating payments, sending receipts, providing products and services you request (and sending related information), developing new features, providing customer support to Users and Third-Party Driver Providers and Third-Party Vehicle Rental Companies, developing safety features, authenticating users, and sending product updates and administrative messages.
- Perform internal administration and operations, including to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
- Send communications between Users, Third-Party Driver Providers and Third-Party Vehicle Rental Companies, such as estimated times of arrival, pickup and drop-off location, agreed payments, User’s statistics, User’s name, and User’s telephone number.
- Notify you about changes to our Services.
- Allow you to participate in interactive features of our Services.
- Keep our Services safe and secure.
- Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
RAHA may share the information we collect:
- With Drivers, Third-Party Driver Providers, and Third-Party Vehicle Rental Companies to enable them to provide the Services you request.
- With Third-Parties to provide you a service you requested through a partnership or promotional offering.
- With Third-Party apps or websites with an API or Service with which we integrate.
- With payment processors and facilitators, cloud storage providers, ad networks, and technology providers.
- With consultants, lawyers, accountants, and other professional service providers.
- With hotel and restaurant partners.
- In response to requests by regulators, government entities, and official inquiries.
- With law enforcement officials, government authorities, or other third parties to enforce terms or investigate potential violations.
- With third parties in connection with mergers, sales, or acquisitions.
- With third parties in an aggregated or anonymized form which cannot reasonably be used to identify you.
- If we otherwise notify you and you consent to the sharing.
Data Retention and Transfer of Data
You agree that we have the right to transfer Personal Information out of the UAE and back to the UAE. Some of the countries to which Personal Information is transferred may have less protective data protection laws than the UAE. Where this is the case, we will take appropriate measures to protect your Personal Data in accordance with this privacy policy. By using our Services you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy.
To preserve the integrity of our databases, to carry out ongoing Services on your behalf, for research, analytics and statistical purposes and to ensure compliance with applicable laws and regulations, we retain Personal Information for as long as we deem necessary.
RAHA implements appropriate technical and organizational measures to protect your Personal Information against unauthorized or unlawful processing, accidental loss, destruction, or damage. Measures include encryption, secure servers, access restrictions, and regular audits to maintain data security.
Device Permissions
The mobile app can only access certain types of device data without your specific consent. The iOS platform will alert you the first time the app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the app seeks before you first use the app, and your use of the app constitutes your consent. The app will ask for these 4 types of consent:
“Allow RAHA to access photos, media and files on your device?”. This consent is only required if you want to upload a profile picture, Emirates ID, or Driving License to the app from the photo gallery on your phone.
“Allow RAHA to access this device’s location?”. It is strongly recommended that you grant this permission as it will allow the app to automatically set the pick-up/drop-off location as your current location.
“Allow RAHA to make and manage phone calls?”. It is strongly recommended that you grant this permission as it will allow you to call the Drivers, Third-Party Driver Providers and Third-Party Vehicle Rental Companies if needed.
“Allow RAHA to access your contacts?”. This permission is only required if you choose to use certain features such as when you refer a friend to RAHA, when you add someone to your emergency contacts, or share your ETA or vehicle/ride status.
User Rights
Under applicable UAE data protection laws, Users have the right to access, correct, or request deletion of their Personal Information, as well as the right to withdraw consent where applicable. Users may exercise these rights by contacting RAHA at info@rahaapp.ae or through the customer support channels available in the app.
Under applicable UAE data protection laws, Users have the right to access, correct, or request deletion of their Personal Information, as well as the right to withdraw consent where applicable. Users may exercise these rights by contacting RAHA at info@rahaapp.ae or through the customer support channels available in the app.
Marketing Opt-Out
You may opt-out of receiving promotional communications, such as marketing emails from us by following the instructions in such communications.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Card Related Information
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
Contact us
For any questions or concerns regarding this Privacy Policy or RAHA’s data practices, Users may contact RAHA at info@rahaapp.ae or via the in-app support channels.